WORK & EXPERTISE
CHAKSHU ARORA
Head of Service Fulfillment | Operates @ the Cusp of Technology, Leadership & Philosophy | Certified Information Security Manager | MIT & Oxford Alumnus
EXECUTIVE SUMMARY
Strategic leader with ~20 years of experience building and scaling mission-critical
platforms serving 10M+ customers.
Expert in transforming complex telco
ecosystems into resilient, scalable architectures while driving a 50% reduction in
OPEX.
I bridge the gap between high-level Strategy/vision to byte sized, actionable
& AI-augmented engineering execution.
Oxford & MIT Alumnus, I combine CISM-certified cyber governance with a
“people-first” leadership philosophy that builds high-performing, psychologically
safe engineering cultures.
TIMELINE
With 20 years of global work experience across different geographies, i believe:
Exponential organisations are built through
clarity, trust & A Healthy debate.
2022 – Now
Head of Service Fulfilment@ Tele2 Sweden
Leading multiple cross-functional teams to build a sovereign service fulfilment platform for Tele2 Group.
2019
Group Product Owner @ Tele2 Sweden
Building the right things at the right time to help maximise ROI on capex resources.
2014
AGILE COACH @ TRE SWEDEN
Helped coach multiple teams at Tre Sweden and Denmark to build products the right way.
2010
2006
EXECUTIVE ENGINEER @ Su-kam power systems, DUBAI
Managed technical marketing and sales of power backup & solar power systems in
the Middle East, representing the organisation at international expos
CERTIFICATIONS
Constant up skilling and Unlearn to Learn something new is something i totally believe in.
I have done several certifications from leading institutes worldwide to sharpen my skills. Some of them are listed on the right.
CISM; ISACA – 2025
Certified Information security Manager from ISACA.
Key topics covered: Enterprise information security management, governance, risk assessment, and incident response
Innovation & TEchnology; MIT – 2024
Course from Massachusetts Institute of technology.
Key topics covered:
How to secure hunches & Problem-Attribute Analysis: Examining the solvable, recognizable, and verifiable attributes of real-world challenges.
Opportunity Scoping: Scoping out spaces of opportunity and working with people and parts under limited resources (“table scale”).
Resource Securing: Acquiring tangible and intangible resources needed to move innovations forward.
Leading strategic projects; Oxford – 2021
Course from Said business school Oxford on the subject ‘Leading Strategic Projects’
Product leader certificaiton; Product school – 2020
Advanced product strategy, roadmapping, team leadership, executive alignment, product financials, and AI leadership tools.
A Specialized 6 months course from Product School.
COBIT 5; ISACA – 2019
Control Objectives for Information and Related Technologies.
A globally recognized framework for the governance and management of enterprise IT from ISACA.
EDUCATION
Course, ”AI in Society, Knowledge & Ethics”
Gothenburg University, Sweden; 2025
Masters, ”Information Technology Management”
Stockholm University; 2018
Thesis: ‘Barriers to Business-IT Alignment in
large organizations’
BAchelors, ”Electronics & Telecommunications Engineering”
Baddi University of Emerging Sciences & Technology (BUEST); 2006